Privacy Policy
We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data
Information We Collect
When you use our budget benchmarking services, we collect information that helps us provide better financial insights and comparisons. This includes both information you provide directly and data we gather automatically.
Personal Information: We collect your name, email address, phone number, and business details when you create an account or contact us. We also gather financial data you choose to share for benchmarking purposes, including revenue figures, expense categories, and industry classifications.
- Account registration details and contact preferences
- Financial data submitted for benchmarking analysis
- Communication records including emails and support requests
- Website usage data and interaction patterns
- Device information and technical specifications
- Location data for regional benchmarking accuracy
We don't collect sensitive personal information like government identifiers or detailed banking credentials. Our focus remains on gathering data that helps create meaningful financial comparisons while respecting your privacy boundaries.
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with our benchmarking platform. We use this data to create accurate comparisons, improve our services, and communicate effectively with you about your account and relevant insights.
- Generate personalized budget benchmarks based on your industry and business size
- Provide relevant financial insights and trend analysis
- Send account updates, service notifications, and educational content
- Improve our platform functionality and user experience
- Respond to your questions and provide customer support
- Conduct research to enhance our benchmarking algorithms
- Comply with legal obligations and protect against fraud
We never sell your personal information to third parties. Our business model focuses on providing valuable benchmarking services, not monetizing your data through advertising or sales to external companies.
When we analyze your financial data for benchmarking, we aggregate it with similar businesses while removing identifying details. This process ensures accurate comparisons without compromising individual privacy.
Information Sharing and Disclosure
We limit information sharing to essential business functions and legal requirements. Our approach prioritizes your privacy while ensuring we can deliver effective benchmarking services and maintain platform security.
Service Providers: We work with trusted third-party companies that help us operate our platform, including cloud hosting providers, email services, and payment processors. These partners access only the information necessary to perform their specific functions and must maintain confidentiality.
- Cloud infrastructure providers for secure data storage and processing
- Email service providers for communication and notifications
- Analytics services to understand platform usage and improvements
- Payment processors for subscription and transaction handling
- Customer support tools to manage and respond to inquiries
Legal Requirements: We may disclose information when required by law, court order, or government request. We also reserve the right to share information if necessary to protect our rights, prevent fraud, or ensure user safety.
Business Transfers: In the event of a merger, acquisition, or sale of jalateloaleon's assets, your information may be transferred to the new entity. We would notify you of any such change and ensure comparable privacy protection under Australian privacy laws.
Data Security and Protection
We implement comprehensive security measures to protect your information from unauthorized access, disclosure, or misuse. Our security approach combines technical safeguards, administrative controls, and ongoing monitoring.
Technical Safeguards: We use industry-standard encryption to protect data in transit and at rest. Our systems employ secure socket layer (SSL) technology, encrypted databases, and regular security updates to maintain protection against evolving threats.
- 256-bit SSL encryption for all data transmission
- Encrypted database storage with access controls
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
- Automated backup systems with encryption
- Network security monitoring and intrusion detection
Administrative Controls: Access to personal information is limited to authorized personnel who need it for their job functions. All staff receive privacy training and sign confidentiality agreements. We conduct background checks on employees with access to sensitive data.
While we implement strong security measures, no system is completely immune to all risks. We commit to promptly notifying affected users and relevant authorities if a data breach occurs, following Australian privacy law requirements.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. We respect these rights and provide straightforward ways to exercise them through your account settings or by contacting our privacy team.
Access and Correction: You can view and update most of your personal information through your account dashboard. For information not accessible through your account, contact us using the details below, and we'll provide access within 30 days.
- Access all personal information we hold about you
- Correct inaccurate or outdated information
- Request deletion of your account and associated data
- Object to specific uses of your information
- Request data portability in a standard format
- Withdraw consent for non-essential data processing
Data Retention: We retain your information as long as your account remains active or as needed to provide services. After account closure, we may keep some information for legal compliance, dispute resolution, or fraud prevention for up to seven years as required by Australian business law.
If you're not satisfied with how we handle your privacy request, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). We encourage you to contact us first so we can address your concerns directly.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our platform, remember your preferences, and analyze usage patterns. These technologies help us provide personalized benchmarking insights and maintain platform functionality.
Essential Cookies: Some cookies are necessary for basic platform functionality, including maintaining your login session, remembering your dashboard preferences, and ensuring security features work properly. These cookies cannot be disabled without affecting platform operation.
- Session cookies to maintain login status and security
- Preference cookies to remember your dashboard settings
- Analytics cookies to understand platform usage patterns
- Performance cookies to optimize loading times and functionality
Managing Cookie Preferences: You can control cookie settings through your browser or our cookie preference center. Disabling certain cookies may limit some platform features, but core benchmarking functionality will remain available.
We don't use cookies for advertising purposes or share cookie data with advertising networks. Our tracking focuses solely on improving your experience and understanding how to enhance our benchmarking services.
International Data Transfers
As an Australian-based company, we primarily store and process data within Australia using local cloud infrastructure. However, some of our service providers may process data internationally as part of their global operations.
When data is transferred internationally, we ensure adequate protection through approved mechanisms such as standard contractual clauses, privacy shield frameworks, or adequacy decisions. We carefully vet international service providers to ensure they meet Australian privacy standards.
Cross-Border Disclosure: Under the Privacy Act 1988 (Cth), we're required to inform you about overseas disclosures. Currently, some data may be processed in secure facilities in the United States and Singapore through our cloud infrastructure providers, all of which maintain ISO 27001 certification.
We regularly review our data transfer practices and service provider agreements to ensure continued compliance with evolving international privacy requirements and maintain the highest protection standards for your information.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you through email and prominent notices on our platform before the changes take effect.
Minor updates that don't materially affect your rights may be implemented without advance notice, but we'll always update the "last modified" date at the bottom of this policy. We encourage you to review this policy regularly to stay informed about how we protect your information.
Your continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with significant changes, you can close your account and request data deletion through your account settings or by contacting our privacy team.
We maintain previous versions of our privacy policy for reference and will provide access to earlier versions upon request, helping you understand how our privacy practices have evolved over time.
Privacy Contact Information
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, we're here to help. Our privacy team responds to inquiries within 48 hours during business days.
This privacy policy was last updated on March 15, 2025. We review and update our privacy practices regularly to ensure continued protection of your personal information in accordance with Australian privacy law.